FAQ
FAQ
Do you have a question? We're here to help.
In this section, you’ll find answers to the most common questions about purchases, shipping, customization, and product care. Milleemmi isn’t just a brand: it’s an artisanal experience designed to accompany you with style, quality, and transparency every step of the way. If you can’t find the answer you’re looking for, write to us: every question is important to us.
Where are the Bags Produced?
Every Milleemmi product is handmade in Italy, respecting artisanal tradition. The entire production process is carried out with care to ensure uniqueness, style, and quality.
Can I Personalize My Bag?
Yes! You can add your embroidered initials to some of our models. It’s our way of offering you an accessory that tells your story too.
Are the Bags Handmade?
Yes. Each bag is handcrafted by expert artisans, making every piece unique and unrepeatable.
How Can I Purchase a Milleemmi Bag?
It’s super simple: choose your favorite model on the website, add it to your cart, and complete your purchase with just a few clicks, safely and quickly.
What Payment Methods Do You Accept?
We accept credit cards, PayPal, Satispay, and bank transfers. During checkout, you can select your preferred payment method.
How Long Will it Take to Receive My Order?
We ship your purchases within 2-5 business days after confirmation. Delivery times may vary depending on the destination.
Do You Ship Internationally?
Yes, Milleemmi ships throughout Europe. Costs and delivery times are automatically calculated at checkout.
Can I Return a Product?
Of course. You have 14 days to make a return, provided the product is intact, unused, and not personalized. Return shipping costs are the customer’s responsibility.
Who Can I Contact for Assistance?
You can email us at shop@milleemmi.it or fill out the form in the Contact section of the website. We’re happy to help!
Are your Products Truly Handcrafted?
Yes. Every Milleemmi bag is handmade with care and passion, following Italian artisanal tradition.
Do You Use Real Leather?
Absolutely yes. We select only high-quality genuine leather to ensure a durable, elegant, and long-lasting product.
Where are Milleemmi Bags Produced?
Our products are entirely designed and made in Italy, following the best artisanal practices.
How Can I Place an Order?
Simply visit our online catalog, choose your favorite item, add it to your cart, and complete the order in just a few clicks.
What Payment Methods Do You Accept?
We accept credit/debit cards, PayPal, Satispay, and bank transfers.
What Happens if the Product I Want is out of Stock?
You can write to us to find out if it will be back in stock or if we can make it on request, depending on material availability.
What Happens if the Product I Want is out of Stock?
You can write to us to find out if it will be back in stock or if we can make it on request, depending on material availability.
Can I Exchange one Item for another?
Yes, if the product is in its original condition. Contact us before making a return so we can help you with the procedure.
How should I Care for My Bag?
We recommend storing it away from direct sunlight, avoiding contact with water, and cleaning it with a soft, dry cloth.
Are the Bag Colors True to the Images?
We do our best to accurately represent each product, but slight variations in shade are natural due to the artisanal craftsmanship and leather characteristics.
Can I Request Gift Wrapping?
Yes, write it in the order notes and we’ll do our best to make your experience even more special.
“Fashion is feeling proud of how you live”